The following websites
champselyseestimepieces.com and champelysees.ch are entirely owned and operated by Champs Elysées SA, located in the city of Neuchâtel, Switzerland. Throughout the explanations given regarding our website, Champs Elysées will refer to itself as “we” to avoid any confusion; however, in some cases, the full brand name may be written.
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
2. Collecting information
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
It is important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information.
3. Other links
The following websites: champselyseestimepieces.com and champselysees.ch take no responsibility under any circumstances for the legitimacy of sold products and information given on any other website or link.
4. Website Security
Our website is under Hyper Text Transfer Protocol Secure (HTTPS) through which your browser communicates with sites and helps the website stay secure. This protection is validated by an SSL certificate, which allows site visitors to view the website over an HTTPS connection. It secures the connection between the browser and the website.
When using HTTP sites, any data that is transferred can potentially be accessed or manipulated by attackers. However, when using HTTPS sites, data is encrypted and authenticated and therefore secured. It means while the website can be the target of attackers, your personal information will be secure.
5. Terms of purchase
An International warranty shall be provided upon delivering a Champs-Elysées Timepiece, which includes the complete details on which parts will be included in the warranty. The International warranty will be valid for a duration of two years, commencing the day of purchase. All other products sold in different categories will not be provided with any warranty. The International warranty from Champs-Elysées will only be applicable to timepieces.
Warranty of Delivery:
Upon purchase, Champs-Elysées will take up to 24 hours to review the purchase and confirm the possibility of delivery to the country of the purchaser.
Once the purchase has been made, Champs-Elysées will then have to send a confirmation to the purchaser anywhere between 24 to 48 hours, confirming the status of the delivery and mentioning the duration that will be needed to deliver the product within a certain period of time.
Withdrawal policy concerning online purchase:
Once the delivery has been made and the purchaser has received his or her product, the purchaser will bear the right to return the product with no reason and no questions asked on the behalf of the company.
Upon the return of the product to Champs-Elysées, we will then announce to the purchaser a certain amount of days to review the state of the product. The process of reviewing the product shall take no longer than 10 days. If the product happens to be damaged or used to a state where it is no longer acceptable on company’s behalf, it will be sent back to the purchaser with no delivery fee; however, if the product is in a good state and hasn’t been damaged, the company take the product back and issue a reimbursement of the amount paid. The withdrawal policy will not be subject to personalized products sold on our website.
We take offers to deliver personalized products, however, the delivery time isn’t determined by the “withdrawal policy concerning online purchase” policy mentioned above. However, as mentioned in our other policies, we do not take back personalized products under any circumstances.